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Windows installer errors ​

When installing the WireSock Secure Connect on your Windows computer, you may encounter errors when running the Windows app installer.

What error are you seeing?

Possible errors and troubleshooting steps ​

Error 0x80070005 ​

This is caused by an error in system permissions. Follow the steps below and check if you can install WireSock Secure Connect successfully after each step.

  1. Quit WireSock Secure Connect (if currently running). Right-click the WireSock Secure Connect installer file and select Run as administrator.
  2. Disable your firewall, antivirus, or anti-spyware program and run the WireSock Secure Connect installer again.

Error 0x8007015E ​

This error says “No action was taken as a system reboot is required (0x8007015E)” when you are trying to install or update the WireSock Secure Connect app for Windows. Follow these steps and see if the issue is resolved after each step:

  1. Install any pending Windows updates.
  2. Uninstall the WireSock Secure Connect.
  3. Disable any antivirus or online security applications or firewalls.
  4. Download the latest version of the WireSock Secure Connect.

Error 0x80070643 ​

To resolve this error, follow the steps below and run the app installer after each step.

  1. Restart your computer (complete all pending Windows updates).
  2. Disable your firewall, antivirus, or anti-spyware program.
  3. Restart the Windows installer service. To do so:
  • Open cmd.exe. Type “services.msc,” then press Enter to open the Services window.
  • Click Windows Installer, then click Restart.

Error 0x80072ee7 ​

The error 0x80072ee7 often comes up when installer can't reach https://dotnet.microsoft.com site to download .NET Desktop Runtime. This can happen because of network issues, server unavailability, or incorrect DNS settings.

Make sure that your device is properly plugged into a power source and connected to the internet. A stable internet connection is crucial for downloading and installing .NET Desktop Runtime. Follow these steps to ensure connectivity:

  • Select Start > Settings > Network & Internet > Wi-Fi.
  • Verify your network status. If disconnected, reconnect to your Wi-Fi or Ethernet network.

For more information, see Fix Wi-Fi connection issues in Windows.

You also may download .NET Desktop Runtime from the official Microsoft website and install it manually.

Further troubleshooting steps ​

If the error code you see is not mentioned above, or if you are still unable to complete the installation, please collect and send us your diagnostic file.

1. Collect diagnostic files ​

Open Windows Explorer and type%temp% Find the files starting with “WireSock_Secure_Connect_” and containing a timestamp matching your last installation attempt. For example:

  • WireSock_Secure_Connect_Bundle_20250126173530.log
  • WireSock_Secure_Connect_Bundle_20250126175352_001_WiresockMSI.log

Move the files to your desktop.

2. Contact WireSock Secure Connect Support ​

Please email support@wiresock.net with the subject line "Windows Installer error [error code]” and the diagnostic files attached. The WireSock Support team will respond to you shortly.