How to send feedback

Use the Feedback tab to report an issue, a bug in the application, or to suggest an improvement.

Click or tap the Preferences button to open the Preferences window. Choose the Feedback tab or tap the Report issue button:

Provide your name and email address for follow-up, and describe the issue or suggestion in detail. If possible, include clear and detailed steps to reproduce the problem.

You can enable the Share debug information option to attach WireSock Secure Connect log files containing diagnostic data. These logs help us investigate and troubleshoot reported issues.

If the application crashes, it may be helpful to include a crash dump. A crash dump captures the application’s memory at the moment of failure and allows developers to analyze the root cause of the crash. To share this information, select the Attach crash dump checkbox.

Accept the privacy policy before submitting feedback, then tap Send Feedback to send your information.

If you select the Attach logs and/or Attach crash dump options, the application will automatically collect all required information and package it into a ZIP archive. You can review the contents of this archive before sending it.

Click Send Feedback to upload the collected information to our website.