Refund Policy
Money-Back Guarantee
Most WireSock Foundation software offer a free or trial version, so customers can ‘test-drive’ before deciding to purchase.
It’s because of this ‘try-before-you-buy’ system that WIRESOCK FOUNDATION provides up to 30-day Money-Back Guarantee. Refunds will be approved within this guarantee only under the accepted circumstances below. If a purchase should exceed the product’s specified money-back-guarantee period, no refund will be given.
Circumstances of No Refund
With products featuring an up to 30-day Money-Back Guarantee, WIRESOCK FOUNDATION generally does not refund or exchange products in the following situations:
Non-technical Circumstances
1. Failure to read the product description before purchasing and thus resulting in dissatisfaction with the product’s functioned and/or results. It is highly recommended that every customer read the product description and try the free trial version before making their final purchase decision. WIRESOCK FOUNDATION does not refund software if products fail to meet customer’s needs due to lack of understanding of the product’s functions and capabilities for the customer. However, WIRESOCK FOUNDATION can exchange the purchased product for the correct product outright, within a price difference of USD $20 of the purchased product, within the guarantee period. If the purchased product is exchanged for a correct product of lower price, NT KERNEL will not refund the price difference.
2. A customer refund request on complaint of credit card fraud/other unauthorized payment. As IP
3. A refund request claiming the failure to receive registration code within 48 hours of the order having been successful. Ordinarily, once an order has been validated, the WIRESOCK FOUNDATION system will send a registration e-mail within 12 hours. However, sometimes the arrival of this registration e-mail can be delayed, due to delays caused by internet or system glitches, email spam settings, etc. In this case, customers should contact customer service via support@wiresock.net —all queries will receive a response within next business day.
4. Purchase of a so-called ‘wrong product’, without having exchanged it for the right product within the purchased product’s guarantee period. WIRESOCK FOUNDATION will not refund the order; whereas we can provide a discount to purchase the correct product.
5. Purchase of a wrong product, which has already been followed by the purchase the correct product from another company.
6. WIRESOCK FOUNDATION Product price differences between different regions or price differences between WIRESOCK FOUNDATION and other companies.
7. A refund request for part of a bundle. WIRESOCK FOUNDATION cooperates with a third-party payment platform which does not support any partial refund within an order; whereas, WIRESOCK FOUNDATION may refund the whole bundle after the customer has purchased the correct product separately within the purchased bundle’s guarantee period.，
8. A customer has a ‘change of mind’ after purchase.
Technical Circumstances
1. A refund request due to technical trouble, with the customer refusing to cooperate with the
2. A refund request for technical problems after the software has been updated if order exceeds 30 days.
Accepted Circumstances
WIRESOCK FOUNDATION offers refunds for the following circumstances within the guidelines of its Money-Back Guarantee.
Non-technical Circumstances
1. Purchase of Extended Download Service (EDS) or get it on CD (CD) outside of product purchase, without knowing that they can be removed. In this case, we will help you contact payment platform to refund the cost of EDS or CD.
2. Purchase of a ‘wrong product’, and then purchase the correct product from our company. In this case,
3. Purchase of the same product twice or purchase of two products with similar functions. In this case,
4. The customer does not receive their registration code within 48 hours of purchase and has not received a timely response (within 48 hours) from the WIRESOCK FOUNDATION Support Team after making contact. In this case,
Technical Problems
Software purchased has terminal technical problems, and no solution has been provided within 30 days. In this case, WIRESOCK FOUNDATION will refund the purchase price if the customer doesn’t want to wait for a future upgrade.
Once a refund is issued, the corresponding license will be deactivated. Please uninstall the software and remove it from your computer.