Privacy Policy

Last updated: September 19, 2026

Who we are

WIRESOCK FOUNDATION is an innovative startup specializing in the development of cutting-edge VPN solutions and providing expert consulting services.

Our website address is: https://wiresock.net

What Personal Data We Collect and Why

Account Registration

When you register for an account, we collect the following information:

  • Full name
  • Email address
  • Password (stored in a securely hashed format)

We use this data to provide you with access to your account, manage software licenses, and communicate important product updates.

Contact Forms

When you submit a request through our contact form, we collect the data you provide in the form, as well as your IP address and browser user agent string.
This information is included in the email notification sent to our support team and is used solely for security, diagnostics, and spam protection.

Payment Processing

We use Paddle as our payment processor. When you make a purchase, your payment data (such as credit card information, billing address) is collected and processed directly by Paddle. We do not store your payment card details on our servers.

Paddle acts as the Merchant of Record, meaning they are the entity responsible for processing your payment and handling billing-related inquiries.

For more information, see Paddle's Privacy Policy.

Cookies

Essential Cookies

We use the following essential cookies that are necessary for the website to function properly:

  • Authentication cookies — used to keep you logged in during your session and across sessions if you choose "Remember Me".
  • Cookie consent cookie — used to remember your cookie preferences (lasts 1 year).

Analytics Cookies (Optional)

With your consent, we use analytics cookies to understand how visitors interact with our website. These cookies are only set after you accept analytics cookies via our cookie consent banner.

Analytics and Tracking

Matomo Analytics

We use Matomo, a privacy-focused analytics platform, hosted on our own servers. No data is shared with third parties.

When you consent to analytics cookies, Matomo collects:

  • Pages visited and time spent
  • Browser and device information
  • Referring website
  • Your IP address and the approximate geographic location derived from it

Matomo also records update-check events sent by the desktop application (see Data Sent by the Desktop Application). These events are recorded on our server without cookies and independently of the website cookie consent.

Google Analytics

We use Google Analytics (provided by Google LLC) to analyze website traffic. Google Analytics is only activated after you consent to analytics cookies.

We use Google Consent Mode v2, which means no tracking cookies are set until you explicitly give consent.

For more information, see Google's Privacy Policy.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who We Share Your Data With

We share your personal data only with the following categories of service providers:

  • Paddle — for payment processing (as Merchant of Record)
  • Sentry — for crash reporting in the free desktop application (see below)
  • Google — for website analytics (only with your consent)

We do not sell or rent your personal data to any third parties.

How Long We Retain Your Data

For users that register on our website, we store the personal information they provide in their user profile. All users can see and edit their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Contact form submissions are retained as email records for the duration necessary to respond to your inquiry and for audit purposes, typically no longer than 2 years.

Analytics data is retained in accordance with our analytics platform settings (typically 26 months for Google Analytics and indefinitely for self-hosted Matomo data).

What Rights You Have Over Your Data

Under the GDPR and applicable data protection laws, you have the right to:

  • Access — request a copy of the personal data we hold about you
  • Rectification — request correction of inaccurate personal data
  • Erasure — request deletion of your personal data ("right to be forgotten")
  • Data portability — request an export of your personal data in a portable format
  • Restriction of processing — request that we limit how we use your data
  • Objection — object to our processing of your data based on legitimate interests
  • Withdraw consent — withdraw previously given consent at any time (e.g., via the cookie settings)

To exercise any of these rights, please contact us at support@wiresock.net. We will respond to your request within 30 days.

Crash Reporting and Diagnostic Data (Sentry)

Starting from version 3.x, our application uses the Sentry service (provided by Functional Software, Inc.) to collect crash reports and diagnostic information in order to improve the stability, performance, and security of the product. We use Sentry only in the free version of the application. The professional version does not use Sentry and does not send any diagnostic data to this service.

When a crash or critical error occurs, the application may automatically send anonymized diagnostic data to Sentry. This data may include:

  • application version, operating system version, device information;
  • timestamps and technical logs related to the crash event;
  • stack traces and exception details;
  • anonymized identifiers used for debugging purposes (not linked to your identity).

We do not intentionally collect personal data such as names, email addresses, account information, file contents, or user-generated content. Prior to transmission, the application applies filtering to prevent accidental inclusion of such information.

Crash reporting is enabled by default. You can disable or enable the collection of crash reports at any time in the application settings.

Sentry processes data on our behalf in accordance with their Privacy Policy and GDPR-compliant Data Processing Agreement (DPA).

For more information about Sentry's data handling practices, please visit: https://sentry.io/privacy/

Data Sent by the Desktop Application

WireSock Secure Connect (free and PRO editions) communicates with our servers only in the cases listed below. The application never sends your VPN traffic, connection profiles, private keys, or the list of tunneled applications to us.

Update check

On first launch and then, by default, once every two weeks, the application checks whether a newer version is available. You can change the interval or disable the check in the application settings. The request contains:

  • product and edition (e.g. WireSock Secure Connect, PRO) and platform (x64, x86, ARM64);
  • installed application version;
  • Windows version;
  • an installation identifier — a random value generated when the application is first installed. It is not derived from your hardware, Windows account, or WireSock account, and it may persist if you reinstall the application;
  • your IP address, as with any internet request.

We record the update check as a usage event in our self-hosted Matomo instance (product, version, installation identifier, IP address and the country derived from it). We use it to estimate how many installations are active and which versions are in use. This data is not linked to your account or email, is not shared with third parties, and is retained indefinitely.

Reports sent from the application

If you use the Report issue / Feedback function, the application sends to our support system (hosted and operated by us) the data you enter — your name, email address, and message — together with the application name and version, Windows version and architecture, the installation identifier, and your IP address.

If you enable Share debug information, the report also includes an archive of application, service, and installer log files. You can review the archive before sending it. These logs may contain the addresses of the WireGuard servers you connect to, the names of your connection profiles, your split-tunneling rules (including the names of tunneled applications), local network addresses, and Windows user-profile paths, which include your Windows user name. They do not contain your private keys, pre-shared keys, or passwords. If you enable Attach crash dump, the archive additionally contains a memory dump of the application at the moment of failure.

Reports are used solely to respond to you and fix the issue, and are retained as support records for up to 2 years.

What is not sent

  • VPN traffic, DNS queries, or browsing activity — WireSock Secure Connect is a client; traffic goes directly to the WireGuard server you configured.
  • Connection profiles, private keys, or the list of tunneled applications.
  • License validation data — PRO licenses are verified offline; the application does not contact a license server.

Where Your Data Is Processed

Your data may be processed in the following locations:

  • Matomo analytics — processed on our own servers
  • Google Analytics — processed by Google LLC (USA), covered by EU-U.S. Data Privacy Framework
  • Paddle payments — processed by Paddle.com (UK/EU)
  • Sentry crash reports — processed by Functional Software, Inc. (USA), GDPR-compliant DPA in place

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

Contact Information